Delivery Information

We use carefully selected courier partners who provide fast and efficient delivery service from our depots nationwide. 

We deliver across the majority of mainland Great Britain, except for outlying islands and difficult to reach, remote areas. A list of excluded postcodes can be found by clicking here. We will look to increase our coverage to include more of these excluded postcodes as soon as possible.

Order Processing & Delivery Timeframes:

All orders are processed for delivery between 8.30 am - 5.00 pm on Monday to Friday (excluding bank holidays). Orders placed after mid-noon on Friday and orders received over the weekend will be processed on a Monday. All estimated delivery schedules are based on a five-day working week. 

We will email you with the delivery dates, once the order has left the warehouse. We generally process and deliver orders within 2-5 working days and target within 48 hours of receiving the order. However, in the case of non ‘off the shelf items or special orders, which may need to be manufactured especially for your order, the delivery may be slower (10+ working days). 

While we try our best to ensure that you receive your order on time, we cannot guarantee our suppliers' delivery schedules. Any changes in the delivery schedule will be notified to you via email.

We will notify you via email when the orders are dispatched, and a tracking number if available will be shared.

Delivery costs:

Carriage charges are calculated during checkout based on the product type, quantity and destination and are displayed on the checkout page. Delivery charges are paid at checkout.

We reserve the right to charge extra for delivery in cases where we have to collect the order from one of our depots across the country. In case the customer is unwilling to pay the carriage charges, we reserve the right to cancel the order. 

* T&C for free delivery:

We are always looking to expand our free delivery network coverage. Due to the different locations of our depots, we can only offer free delivery below a certain order amount to certain postcodes which are generally within 30 miles of our fulfilment depots. Please see below where we have tried our best to explain the different thresholds and areas where you can get free delivery. 

We have grouped certain products and areas to try and simplify our free delivery offering.

Technical / H&V Insulation Free delivery

Group 1 - Free delivery on selected Technical insulation products on orders above 125 pounds Ex.Vat. Click here to see the list of free postcodes for Group 1. 

Group 2 - Free delivery on selected Technical insulation, no minimum order. Click here to see the list of free postcodes for Group 2. 

Group 3 - Free delivery is also applicable on selected technical insulation products on orders above 245 pounds, Ex.VAT anywhere in the UK.  

Group 4 - Free delivery on selected technical products, no minimum order. Click here to see the list of free postcodes for Group 4. 

Structural Insulation Free delivery

Group 1 - Free delivery on selected structural products on orders above 370 pounds, Ex.vat and 610 pounds Ex.VAT all over the UK. 

Group 2 - Free delivery on selected structural products, no minimum order. Click here to see the list of free postcodes for Group 2. 

Accepting your Delivery:

Please check all goods before accepting the delivery. Signature upon delivery is mandatory for us to complete the delivery and have evidence of it being done.

If you will not be in at the time of delivery, you can nominate a person to accept it on your behalf. 

We request you to share the name and the contact details of your nominated person with us via email well in advance, to ensure smooth delivery. 

 However, if we cannot contact or locate this person, the delivery will have to be aborted and charges may be levied.

Additionally, once the proof of delivery (POD) is signed either by you or your nominated person, we consider the delivery completed and will not be responsible for the product unless it is found faulty due to a manufacturing defect.

Please do not receive damaged goods. If any part of your delivery is faulty or damaged items please email us at [email protected] with photo or video evidence. When orders are signed for “unchecked” they will be deemed to have been received in good condition.

Special Delivery Requests:

In case of special delivery requests your order will be delivered using a different courier or haulage company. Additional delivery charges may be applicable in these cases and we will notify you via email before we dispatch them, so we can receive an additional payment if required for the extra courier charges. 

Please mention your special delivery request in the "Order Notes" section on the checkout page, if your order needs any special delivery requirements. Alternatively, you can also write to [email protected] before you place any such requests. 

Restricted Access:

Before you place an order with us from areas that do not have unrestricted access, please email us at [email protected] or use our online chat feature to check if we can do deliveries in your area. Delivery to restricted areas depends on the type of product you ordered and your geographical location. Such delivery requests, if carried out, may incur additional charges.

Restricted access areas may include steep hills, double yellow lines, a red route, narrow lanes, low bridges, or restricted width roads. If you are unsure, please email us at [email protected] and provide your inquiry. If you do not notify us of any access restrictions before delivery, we reserve the right to refuse delivery and charges may be levied.

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