Terms & Conditions

Buy Insulation Online (Chase Insulations Ltd) – Terms and Conditions of Sale

Applicability and Hierarchy

• These Terms and Conditions are issued in two versions: Business (B2B) Terms and Consumer (B2C) Terms. Only one version applies to any order.
   
• If the purchaser is acting for purposes wholly or mainly outside their trade, business, craft or profession, the Consumer (B2C) Terms apply and prevail.
   
• If the purchaser is acting in the course of a trade or business, these Business (B2B) Terms apply and prevail.
   
• If status is unclear or disputed, the Consumer (B2C) Terms will apply to the extent required by law. Any B2B term that conflicts with mandatory consumer law will be severed or read down without affecting the remaining terms.
   
• Both versions are attached to the Order Confirmation for transparency. References to “these Terms” below mean the version applicable by law to the purchaser’s status.

 

Buy Insulation Online (Chase Insulations Ltd) – Consumer (B2C) Terms and Conditions of Sale

1. Contract

• Your order is accepted when we send a Dispatch Confirmation; until then we may decline or refund any order.
• Prices shown include VAT unless stated otherwise.

2. Delivery

• Kerbside delivery to the address provided; safe access and a suitable off?load area are required. Someone must be available to receive delivery.
• Delivery dates are estimates; do not book installers until all items are received and checked.
• If delivery fails due to unsafe access or no one available, a reasonable redelivery/waiting charge may apply.
• Photo/GPS evidence, electronic signature, or a signed delivery note constitutes proof of delivery.

3. On delivery checks and reporting

• Please check parcels on delivery. Note visible damage or missing parcels on the driver’s note where possible and take photos.
• Report shortages or transit damage within 48 hours of delivery with photos and order details by email. Late reports cannot be accepted (this does not affect your cancellation right).

4. Cancellation (Change of mind – online/offline orders - Before Dispatch)

• If you wish to cancel an order immediately after placing the order, you may do so by calling or emailing us. Provided the order is not dispatched, we will be able to cancel the order and process your refund in full. Orders once dispatched, cannot be cancelled

5. Cancellation/Returns (Change of mind – online/offline orders - After Dispatch)

• You may cancel within 14 days from the day after delivery. Email to cancel clearly within that period, then return items within 14 days of cancellation to the return address provided on email
• Refunds cover the product price only. 
• You pay return postage and remain responsible for the goods until received. We may deduct for any loss in value due to handling beyond what is necessary to inspect the goods.

6. Non-returnable items (Change of mind)

• Goods made to your specification or clearly personalised, including bespoke colour, cut?to?size and made?to?order products.
• Goods which become inseparably mixed with other items after delivery.
• Sealed goods not suitable for return for health/hygiene reasons once unsealed.
• For bespoke/cut items, cancellation is not possible once production has started.

6. Returns process (Change of mind)

• Goods must be unused and in original packaging to be eligible for returns
• Contact us for a return authorisation and return address. Use original packaging where possible and a tracked/insured service. Buyer pays p
• Refunds are processed within 14 days of receiving the goods back to the original payment method.

7. Fault notification

• If you believe an item is faulty or not as described, contact us promptly with photos and a short description so we can assess and resolve.

8. Safe-place/leave with neighbour

• If you request delivery to a safe place or neighbour, the goods are at your risk from the time they are left. We may use photos/GPS as delivery evidence.

9. Liability

• We are not responsible for loss caused by incorrect installation, failure to follow instructions, misuse, or events outside our control.
• We are not liable for losses that are not reasonably foreseeable or that relate to trade/professional activity (e.g., installer costs, lost business). This does not limit liability that cannot legally be limited.

10. Privacy

• Your data is processed in line with our Privacy Policy available on our website.

11. Changes and law

• We may update these Terms; the version provided with your Order/Dispatch Confirmation applies to your order.
• These Terms are governed by the law of England and Wales. You may bring proceedings in your local UK court.

Buy Insulation Online (Chase Insulations Ltd) – Business (B2B) Terms and Conditions of Sale

1. Scope and precedence

• These Business Terms apply to every sale by Buy Insulation Online (Chase Insulations Ltd) to a business customer and prevail over any customer terms unless agreed in writing by a director.
   
• Placing an order, paying a proforma, or accepting delivery constitutes acceptance of these Business Terms.

2. Orders and pricing

• Orders are accepted when an Order Confirmation is issued; website listings and quotations are invitations to treat only.
   
• Prices are exclusive of VAT unless stated. Obvious pricing/description errors may be corrected in the Order Confirmation.

3. Payment

• Unless a credit account is agreed in writing, payment is due in full prior to dispatch on a proforma basis.
   
• Payment terms are as stated on the invoice. Late payments attract interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, currently 8% per annum above the Bank of England base rate, plus applicable debt recovery charges.
   
• Buy Insulation Online may recover reasonable collection costs and suspend further deliveries until sums due are paid.

4. Delivery, access and kerbside service

• Delivery is kerbside at the address provided at the time of placing an order. The customer must provide safe access, a suitable offload area, and trained personnel/equipment to unload.
   
• Drivers may refuse unsafe access or off?load beyond kerbside. If delivery is aborted due to access issues or no receiver present, failed delivery, waiting time and redelivery charges apply.
   
• Split deliveries may occur; each consignment may be invoiced and deemed delivered/accepted separately.
   

5. Proof of delivery (POD) and delivery evidence

• POD may consist of any of: handwritten signature, verified e?signature, driver photographs at the delivery address, GPS/geolocation and time?stamp data, scanned delivery notes, and driver logs.
   
• If the customer instructs “leave safe/without signature,” risk passes on placement; photographic/GPS evidence will constitute proof of delivery unless challenged within the time limits below.
   
• Where a driver cannot obtain a signature for reasons outside our control, photographic/GPS evidence will be sufficient POD unless challenged within the time limits below.

6. Inspection and challenge windows

• Inspect all parcels on arrival and reconcile against the delivery note while the driver is present wherever reasonably practicable.
   
• Visible damage/shortages must be noted on the POD at delivery and supported by photos taken before the vehicle departs.
   
• Written claims for shortages or transit damage must be emailed within 48 hours of the POD time stamp, attaching the marked POD and photos; claims after 48 hours are barred except for latent manufacturing defects.
   
• If no signature was obtained, notify any challenge within 2 hours of the delivery time stamp; failing that, the photographic/GPS evidence will be conclusive and the delivery deemed accepted (subject only to latent defects).
   
• If the POD is signed “unchecked” and no written claim is received within 48 hours, the goods are deemed received complete and in good condition.

7. Acceptance by conduct

• Retention, installation, use, or onward supply after delivery constitutes acceptance and waives the right to reject for patent shortages or damage (subject to latent defects).

8. Shortage and damage outcomes

• If a timely, evidenced claim is upheld, Buy Insulation Online may, at its option, redeliver missing items, issue a credit for the shortfall, or refund the price of the missing/damaged items. These are the customer’s sole remedies.
   
• If delivery evidence shows the correct quantity was delivered, the claim will be declined unless materially new evidence is provided within the original deadlines.

9. Risk and title

• Risk passes on delivery at kerbside or when goods are placed per written “leave safe” instructions. Title passes only on receipt of cleared funds in full.

10. Returns (non fault)

• Returns require prior written approval, must be unused in original packaging, and may attract restocking charges.
   
• Bespoke, cut?to?size or made?to?order goods are non?returnable except for genuine manufacturing defects.
   
• Original delivery charges are non?refundable and return carriage is at the customer’s cost unless agreed otherwise.

11. Delivery dates and project scheduling

• Delivery dates are estimates; time is not of the essence. Buy Insulation Online is not liable for costs of missed appointments or contractors. Do not schedule installation until goods are received and checked.

12. Limitation of liability

• Buy Insulation Online’s aggregate liability is limited to the price paid for the affected goods and excludes indirect or consequential loss (including loss of profit, business interruption, or third?party costs). Liability for death or personal injury caused by negligence is not excluded.
   
• Buy Insulation Online is not liable for delay/failure caused by events beyond reasonable control (including carrier delay, extreme weather, accidents, or regulatory action).

13. Customer warranties and indemnities

• The customer warrants safe and lawful access and indemnifies Buy Insulation Online for losses arising from unsafe access, incorrect delivery instructions, or “leave safe” requests.
   
• The customer warrants any person accepting delivery is duly authorized and that names/contact details provided are accurate.

14. Evidence cooperation

• The customer will provide reasonable cooperation (receiving records, photos, CCTV stills, weights, batch/serial logs or statements) to investigate a timely delivery claim. Failure to cooperate may result in claim denial.

15. No set?off by customer

• The customer shall not set off or withhold sums due against unrelated claims without Buy Insulation Online’s prior written consent.

16. Variation, assignment and third-party rights

• Buy Insulation Online may update these terms; the version issued with the Order Confirmation governs that order.
   
• No third party has rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

17. Notices and governing law

• Formal notices must be sent to the addresses on the Order Confirmation and take effect on receipt during business hours.
   
• These terms are governed by the law of England and Wales, with exclusive jurisdiction of its courts.